Licensing
I, Frank Hildebrandt, am licensed as a life insurance broker in the province of Alberta. I operate my services under Customplan Financial Inc.. I am also licensed/registered in the following fields: Segregated Funds; Accident and Sickness.
Beneva Serenia Life Canada Protection Plan
Foresters Financial Manulife Financial Equitable Life Industrial
Industrial Alliance Edge Benefits Desjardins
myHSA Ingle Assurance GroupSource TuGo
Relationship with the Companies I am Contracted With
No insurance company holds an ownership interest in my business, nor do I hold an interest in any insurance company.
Compensation
If you choose to purchase a financial product through me, I will be paid a sales commission from the company that provides the product. I may also receive renewal (or service) commission if you are happy and keep your plans for years to come. I may also be eligible for additional compensation, such as bonuses, or non-monetary benefits, such as travel incentives, depending on various factors such as the volume or persistency of business that I place during a given time period. For some products such as Manulife One mortgages, I may receive a referral fee instead of a commission. I will ensure you are informed of any referral fees received or paid.
I adhere to the Personal Information and Electronic Documents Act (“PIPEDA”), a federal privacy law.
1. Accountability – I am responsible for the personal information I receive from my clients and I will abide by the principles of PIPEDA in safeguarding that information in hard-copy and computer documents. My employees also understand and abide by these rules.
2. Collection Purposes, Limitations on Collection, Use, Disclosure and Retention – Any and all personal, corporate, financial and related information is collected and kept solely for the purpose of providing advice and to ensure that any products or services you purchase through me are provided quickly and correctly. In order to obtain products for you, I am required to share your personal information with insurers through intermediary brokerage firms. I only collect and keep information that helps me formulate advice including personal, financial and healthy information.
3. Consent – The nature of my work means I and my staff must collect and retain personal information about your financial needs and to identify possible solutions to problems you might have. In becoming my client, and by signing this form, you agree to give me this information and allow me to share this information with companies you choose to buy financial products from and with relevant brokerage intermediary firms. You allow me to retain your information in paper or electronic files for as long as you wish me to be your advisor, or for as long as there is a business or legal need to retain the information. You also allow me to share your information with client relationship management software vendors and financial analysis software vendors for the sole purpose of managing, organizing and analyzing your data to that I can provide better service and solutions to you. Should I retire, die or become otherwise incapacitated, you allow me to transfer your information to another agent or agency, to continue to service your needs. However, you have the right to choose a different agent at that time if you wish. You may withdraw your consent at any time (subject to legal or contractual obligations) and on providing me with reasonable notice by contacting me. Withdrawing your consent may prevent me from providing you with requested products or services and may end our business relationship.
4. Information Accuracy – I rely on receiving accurate information in order to make appropriate recommendations. You may review the personal information I retain about you upon request. I may also update the information regularly in an effort to ensure I am making recommendations about your situation based on the correct information.
5. Safeguards – All the written information I receive from you is either in secure filing cabinets or in password protected computer files. Any computer files stored off site are encrypted or locked. Old files that are discarded are shredded or otherwise completely destroyed. My staff understands the sensitivity of this information and the importance of protecting it.
6. Questions, Concerns and Access – You may contact me at anytime by telephone or email about your files and request changes. You may review PIPEDA online at www.privcom.gc.ca. If you have any complaints about my procedures, I will investigate and provide you with a response as soon as possible. A full copy of my Privacy Policy is available upon request.
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